Resume

Work Experience

Senior Technical Writer, Oracle (2013 – 2026)

Ownership and quality

• Owned the information architecture for all Session Delivery products
• Tested products hands-on to validate the real user experience
• Coached 4 junior technical writers to improve quality and consistency
• Tracked customer experience with Adobe Analytics
• Wrote a script to monitor accessibility compliance in our documentation

Security

• Served as lead writer on all security features
• Documented security features, including authentication (TACACS+, RADIUS) and lawful intercept
• Discovered and responsibly disclosed product security vulnerabilities

Tooling and automation

• Created genex, a tool for documenting REST APIs, adopted across 4 products
• Improved the accuracy and completeness of the SBC Release Notes and ECP Release Notes through automated code-based analysis
• Developed a tool to improve and deliver online help
• Built analytic tools for technical writers and information architects
• Customized DITA-OT plugins for HTML and PDF outputs

CMS administration and migration

• Converted legacy documents from FrameMaker to DITA XML
• Installed, administered, and maintained Tridion Docs CMS
• Smoothly migrated tens of thousands of DITA topics to a new CMS while preserving all links and conrefs.

AI-assisted workflows

• Built AI-assisted tools to analyze publications and create doc reviews
• Integrated AI-driven feedback into the writing process

Technical Writer, Labsphere (2012 – 2013)

• Wrote assembly and operating instructions for custom optical systems, working from mechanical drawings and engineer interviews
• Photographed hardware and prepared CAD screenshots for procedures
• Edited and proofread technical content

English Instructor, Multiple Colleges (2006 – 2014)

• Taught composition and rhetoric, and developed curricula for classroom and online courses
• Facilitated learning through small-group activities and written feedback on hundreds of student papers
• Created and maintained instructions for using online course software
• Earned retention and student-satisfaction bonuses
• Enrolled in the Master Instructor Club

Education

Institution	Degree	Years
University of Dallas	Master of English	2004 – 2006
Thomas More College of Liberal Arts	Bachelor of Arts in Literature	2000 – 2004

Skills

Domain	Competencies
Documentation Tools	DITA XML, DITA-OT, Oxygen, XMetaL, FrameMaker, Markdown
Content Management	SDL Knowledge Center, Tridion Docs, Confluence
Version Control	Git, Subversion
API Documentation	REST, Swagger/OpenAPI, JSON, YAML
Programming & web	Python, Bash, PHP, HTML, CSS
Systems & Infrastructure	Oracle Linux, CentOS, Ubuntu, Debian, Windows, OpenBSD, KVM, Kubernetes, Docker, Incus
Analytics	Adobe Analytics
AI Tools	Claude Code, codex

Writing Samples

I worked most on two products: the Session Border Controller and the Converged Application Server.

Session Border Controller

Sample	What I did
REST API	Wrote genex, a tool that generates code examples for each API, and personally tested each request and response for every endpoint.
HMR Guide	Rewrote and reorganized the guide for clarity, then tested every example by modifying live SIP traffic in the lab.
ACLI Reference Guide	Programmatically located missing parameters and values to improve completeness and accuracy.
User Accounts	Set up TACACS+ and RADIUS servers in the lab to test and document multiple authentication methods.
Syslog and Process Logs Configuration	Wrote a procedure that follows the Oracle Style Guide and SBC conventions.
Lawful Intercept	Maintained minimal public documentation alongside extensive, highly restricted documentation for authorized audiences.
License Information	Led a new Markdown-to-HTML publishing process that saved product owners hours of copying licenses into Word.
Virtual Machine Platforms	Deployed the SBC on KVM, VMware, and OpenStack.
Public Cloud Platforms	Deployed the SBC on AWS, Azure, Google Cloud Platform, and OCI.

Converged Application Server

Sample	What I did
Cloud Deployment Guide	Deployed the product on Kubernetes and documented the process.
REST API	Tested and rewrote the REST API documentation.
Intelligent Media Connector	Wrote a new guide for an AI-connected platform.